Coaching Knock Your Socks Off Service Kristin L Anderson

ISBN: 9780585195131

Published: May 14th 2014

Unknown Binding

168 pages


Description

Coaching Knock Your Socks Off Service  by  Kristin L Anderson

Coaching Knock Your Socks Off Service by Kristin L Anderson
May 14th 2014 | Unknown Binding | PDF, EPUB, FB2, DjVu, talking book, mp3, ZIP | 168 pages | ISBN: 9780585195131 | 5.24 Mb

Knock your socks off service doesnt just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superiorMoreKnock your socks off service doesnt just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on.

The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations.Everyone can appreciate Zemke and Andersons strategies for handling the toughest coaching problems. And they will learn a most important new skill-- teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.



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